Our company provides licensed security guard services, mobile patrol, concierge security, event security, and loss prevention across British Columbia. All services are delivered in accordance with the BC Security Services Act and applicable provincial regulations.

• Services are confirmed only upon execution of a written service agreement or purchase order.
• Scope, hours, post orders, and staffing levels are defined per contract and may not be altered without written consent from both parties.
• We reserve the right to substitute qualified personnel of equal or greater certification without prior notice.
• Services do not constitute law enforcement. Our officers are not empowered to arrest, detain, or use force beyond what is permitted under the BC Security Services Act and common law.

Clients are responsible for providing a safe and lawful working environment for our personnel. Failure to do so may result in immediate withdrawal of services without penalty to our company.

• Clients must provide accurate site information, access credentials, and emergency contact details prior to commencement of services.
• Any known hazards, threatening individuals, or ongoing incidents must be disclosed to our team in advance.
• Clients must not direct our officers to engage in activities outside the agreed scope of work or in violation of any law.
• Payment terms are net 15 days from invoice date unless otherwise specified. Late payments are subject to a 1.5% monthly interest charge.

While we take every reasonable precaution to protect your property and personnel, security services cannot guarantee the complete prevention of loss, damage, or injury.

• We are not liable for losses arising from circumstances beyond our reasonable control, including acts of nature, third-party interference, or pre-existing site vulnerabilities.
• Certificate of insurance is available upon written request.
• Clients are encouraged to maintain their own property and contents insurance independent of this agreement.

We are committed to protecting your personal information in accordance with the BC Personal Information Protection Act (PIPA) and the federal Personal Information Protection and Electronic Documents Act (PIPEDA).

• We collect only the information necessary to deliver our services, process invoices, and comply with legal obligations.
• Personal data is never sold, rented, or shared with third parties except as required by law or with your explicit written consent.
• CCTV footage, access logs, and incident reports collected on behalf of clients remain the client’s property and are handled according to their written instructions.
• You may request access to, correction of, or deletion of your personal data by contacting our privacy officer in writing.

All incidents occurring during a scheduled service period will be documented and reported to the client within 24 hours. For critical incidents, immediate verbal notification is provided followed by a written report.

• Incident reports are retained for a minimum of 2 years and may be disclosed to law enforcement or legal counsel upon lawful request.
• Clients must not instruct officers to omit, alter, or suppress any factual information from a report.
• Daily Activity Reports (DARs) are provided as part of standard service and archived for the full contract duration.

Either party may terminate the service agreement with 14 days written notice, unless otherwise stated in the contract. Termination for cause — including non-payment, unsafe conditions, or breach of contract — may take effect immediately.

• Services cancelled with fewer than 48 hours notice for scheduled shifts may be subject to a cancellation fee equal to one shift’s billing rate.
• All outstanding invoices remain payable upon termination regardless of the initiating party.
• Upon termination, client-provided materials, access credentials, or equipment will be returned within 5 business days.

These terms are governed exclusively by the laws of the Province of British Columbia and the applicable laws of Canada. Disputes shall be resolved through good-faith negotiation first, and if unresolved, through binding arbitration in the City of Surrey, BC.

• These terms constitute the entire agreement and supersede all prior understandings, written or oral.
• If any provision is found unenforceable, the remaining provisions continue in full force and effect.
• We reserve the right to update these terms at any time. Continued use of our services constitutes acceptance of any changes.